Returns & Exchanges

We want you to be fully satisfied with your Universal Works purchase, which is why we offer a straightforward 28-day return period for all unworn and unwashed items. Please ensure all original tags remain attached to facilitate a smooth refund or exchange process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring the return form provided in the portal is included inside the parcel.

3

Ship Your Items

Affix the pre-paid shipping label to the outside of your package and drop it off at your nearest authorized courier location.

4

Receive Refund or Exchange

Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing